The Voice On The Other End



Jean Dankert

How long have you worked for Lands’ End and when did you start?

I started in 1992. I was in the first training group in the new Reedsburg phone center. I have been here 21 years.


Current job at Lands’ End:

I work in customer sales, school uniforms and also answer assist calls.


Previous jobs/careers:

I was a housewife and stayed home with my children from 1975-1992 until Lands’ End came to Reedsburg.


Where do you live and how long have you lived there?

I live 5 miles from Lands’ End in the Reedsburg area.


Where are you from originally?

I originally lived near Plain, Wisconsin.


What brought you to Lands’ End?

I was looking for work outside of home so when Lands’ End came to Reedsburg I knew it was for me as I had heard so many positive things about Lands’ End.


What do you like most about your job or the company?

I really enjoy working with people and assisting customers to meet their shopping needs.


What’s the most unusual customer question or request you’ve ever received?

I found it very unusual when a customer called to say she bought a set of sheets from Lands’ End that were nine years old and wanted instructions as to how to return them as we are Guaranteed. Period


What do you like to do in your free time?

I love reading, gardening and spending any free time with my grandchildren.


What’s your favorite Lands’ End memory or anecdote?

I have lots of fond memories of the first few weeks of training as we were all working and learning together. We had many trials and errors.


Favorite place to go for vacation:

I have traveled many places within the United States, but my all-time favorite is Niagara Falls.



Who’s your hero?

My children would be my heroes, although we had many challenges. But all 5 children are wonderful and have great jobs. I learned a lot from my children.



When you were a kid, what did you want to be or do when you grew up?

When I was a kid, I always wanted to be a nurse because I love helping people. I believe this is what brought me to Lands End.


If you could do it all over again, what if anything would you do differently?

I wouldn’t do anything differently as I am very satisfied the way things have worked out for me.


Do you have any advice or words of wisdom you’d like to share?

I have always believed to treat others as you would want to be treated.


Who’s the most famous person you know or have ever met?

The most famous person I have met is Brett Favre.


What item of Lands’ End clothing in your closet is your favorite, and why? 

My favorite article of clothing from Lands’ End is my ¾-sleeve boatneck solid tees. I love the attractive neckline as well as the arm coverage.

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